Refund policy

Returns & Exchanges — Shimmer and Shawls

At Shimmer & Shawls LLC (“Shimmer & Shawls,” “we,” “us,” or “our”), we offer carefully selected luxury, designer, vintage, and boutique merchandise. Because our inventory includes limited-quantity, collectible, and one-of-a-kind items, return eligibility varies by merchandise category.

We encourage all customers to carefully review product descriptions, photographs, measurements, condition disclosures, and purchasing terms before placing an order.

PLEASE REVIEW THIS RETURN & REFUND POLICY BEFORE COMPLETING YOUR PURCHASE.

This policy applies to purchases made through www.shimmerandshawls.com on or after its effective date, subject to applicable law.

1. LUXURY, DESIGNER & VINTAGE MERCHANDISE — FINAL SALE

ALL LUXURY, DESIGNER, VINTAGE, AND AUTHENTICATED MERCHANDISE IS FINAL SALE. NO DISCRETIONARY RETURNS, EXCHANGES, OR REFUNDS.

This restriction applies regardless of the item’s condition or designation, including:

  • New
  • New With Tags (NWT)
  • New Without Tags (NWOT)
  • New in Box (NIB)
  • Pre-Owned
  • Vintage
  • Collectible

Covered merchandise includes, but is not limited to, designer handbags, travel bags, wallets, small leather goods, footwear, clothing, jewelry, watches, sunglasses, scarves, shawls, and accessories.

We do not accept discretionary returns, exchanges, or refunds for:

  • Change of mind or buyer’s remorse
  • Personal style, color, or aesthetic preferences
  • Sizing, fit, or comfort preferences
  • Ordering the wrong size or item
  • Finding a lower price elsewhere
  • Differences in personal expectations where the merchandise was accurately described
  • Other personal preferences unrelated to a qualifying order problem

Final-sale restrictions do not eliminate legally required remedies for incorrect, damaged, defective, counterfeit, or materially misrepresented merchandise.

Any such concerns will be evaluated in accordance with Section 5 of this policy and applicable law.

2. BOUTIQUE MERCHANDISE — SEVEN-DAY RETURN WINDOW

Eligible non-designer boutique merchandise may be returned for discretionary reasons if a return request is submitted within seven (7) calendar days of confirmed delivery.

To qualify for a discretionary return:

  • Merchandise must be unused, unworn, unwashed, and unaltered.
  • Merchandise must be in the same condition in which it was received.
  • All original tags, packaging, accessories, and included components must be present.
  • Proof of purchase is required.
  • Prior written return authorization must be obtained before shipment.

The following merchandise is excluded from discretionary returns:

  • All luxury, designer, vintage, and authenticated merchandise
  • Earrings
  • Gift cards
  • Clearance or promotional merchandise expressly designated final sale before purchase
  • Custom, personalized, and special-order merchandise expressly designated final sale before purchase

Approved discretionary boutique returns are subject to the restocking fee and shipping provisions outlined below.

3. RESTOCKING FEE

A ten percent (10%) restocking fee applies to all approved discretionary returns of eligible boutique merchandise.

The restocking fee is calculated on the purchase price of the returned merchandise, excluding applicable taxes and shipping charges.

The fee will be deducted from the approved merchandise refund.

This fee helps offset administrative handling, payment-processing expenses, merchandise inspection, and restocking costs.

Restocking fees do not apply to qualifying returns resulting from an error attributable to Shimmer & Shawls or where prohibited by applicable law.

Payment of a restocking fee does not create return eligibility for merchandise designated as final sale.

4. SHIPPING CHARGES & RETURN SHIPPING

The following terms apply to approved discretionary returns of eligible boutique merchandise.

Customer-Paid Shipping: Original shipping charges paid by the customer at checkout are nonrefundable, except where required by applicable law.

Complimentary or Free Shipping: When Shimmer & Shawls provides complimentary shipping, the original outbound shipping expense is absorbed by Shimmer & Shawls and will not be deducted separately from the customer’s refund.

Return Shipping: Customers are responsible for return shipping costs. A trackable shipping service is strongly recommended.

Restocking Fee: Approved discretionary boutique returns remain subject to the disclosed 10% restocking fee.

When a return results from an error attributable to Shimmer & Shawls or another qualifying product issue, shipping costs and appropriate remedies will be handled in accordance with applicable law.

5. ORDER ERRORS, SHIPPING DAMAGE & PRODUCT CONCERNS

Customers who believe they received incorrect merchandise, merchandise damaged during shipment, or merchandise that does not conform to the order should contact Shimmer & Shawls Customer Care promptly.

We request that shipping damage and order discrepancies be reported within forty-eight (48) hours of confirmed delivery whenever reasonably possible.

This requested reporting period helps preserve evidence and facilitate carrier investigations. It does not eliminate rights or remedies that cannot legally be restricted.

Supporting Documentation

Customers should provide, as applicable:

  • Order number and purchaser contact information
  • A detailed explanation of the reported concern
  • Clear photographs of the merchandise and affected areas
  • Photographs of the exterior shipping carton, shipping label, interior packaging, and protective materials
  • Photographs of visible shipping damage
  • Other relevant documentation reasonably necessary to evaluate the concern

Customers reporting shipping damage should retain the original merchandise, shipping carton, labels, and packing materials until the matter has been reviewed.

Claim Review & Verification

Shimmer & Shawls reserves the right, consistent with applicable law, to review reported concerns using available documentation, including:

  • Original product listing information and photographs
  • Pre-shipment product photographs and condition records
  • Order, payment, and fulfillment records
  • Packaging and shipping documentation
  • Carrier tracking and delivery confirmation
  • Customer correspondence and submitted evidence
  • Authentication documentation, where applicable
  • Inspection findings and other relevant information

We may request additional photographs, documentation, or a reasonable inspection when necessary to evaluate a claim.

Submitting a claim does not automatically authorize a return or guarantee a refund.

Claims will be evaluated individually based on the available evidence, the applicable purchase terms, and governing law.

Shimmer & Shawls may decline unsupported or fraudulent claims to the extent permitted by law.

Nothing in this section excludes remedies available under applicable consumer protection laws.

6. RETURN AUTHORIZATION & SHIPPING PROCEDURES

Customers must contact Shimmer & Shawls Customer Care before returning merchandise.

All discretionary returns require prior written authorization.

Customers must follow the return instructions provided with their authorization.

For approved discretionary boutique returns:

  • Customers are responsible for return shipping costs.
  • Merchandise must be securely packaged to prevent damage.
  • A trackable shipping service is strongly recommended.
  • Customers bear the risk of loss or damage during customer-arranged discretionary return shipping until delivery to the designated return address, to the extent permitted by law.
  • Approved returns must be shipped within seven (7) calendar days after return authorization unless otherwise agreed in writing.

Unauthorized discretionary returns may be refused or returned to the sender at the customer’s expense.

Where a return is required because of an error attributable to Shimmer & Shawls or another legally qualifying concern, appropriate shipping arrangements will be provided in accordance with applicable law.

7. RETURN INSPECTION & ITEM VERIFICATION

All authorized returned merchandise may be inspected upon receipt before a discretionary refund is issued.

Inspection may include verification of:

  • Product identity, brand, model, and identifying characteristics
  • Serial numbers, date codes, or other identifying information, where applicable
  • Condition compared with documented pre-shipment condition
  • Original tags, packaging, accessories, and included components
  • Signs of use, alteration, substitution, or damage occurring after delivery

Shimmer & Shawls may document the inspection process and retain relevant records.

For discretionary boutique returns, merchandise that fails to meet the disclosed eligibility requirements may be denied a refund, subject to applicable law.

Where a product is reasonably suspected of having been substituted, altered, or returned in a materially different condition, we may investigate and preserve relevant evidence before determining the appropriate resolution.

No provision of this section authorizes withholding a refund or remedy that is legally required.

8. EXCHANGES

Shimmer & Shawls does not offer direct exchanges.

Luxury, designer, vintage, and authenticated merchandise is not eligible for discretionary exchanges or store credit.

Customers returning eligible boutique merchandise may place a separate order for another item.

All replacement purchases are subject to current availability and pricing.

This section does not limit legally required remedies.

9. REFUNDS

Approved discretionary boutique refunds will be issued to the original payment method following receipt and inspection of the authorized return.

The refund amount will reflect applicable deductions, including:

  • The disclosed 10% restocking fee
  • Nonrefundable original shipping charges paid by the customer
  • Any other deductions expressly permitted by applicable law and disclosed purchase terms

No separate deduction will be made for original outbound shipping expenses on orders advertised with complimentary or free shipping.

Applicable sales taxes will be adjusted as required by law.

Refunds involving incorrect merchandise, shipping damage, defects, material misrepresentation, or other qualifying concerns will be handled in accordance with applicable law and the circumstances of the transaction.

Approved refunds will generally be initiated within ten (10) business days after receipt and inspection of any required return, or sooner where required by law.

Additional processing time may be required by the customer’s financial institution or payment provider.

Submission of a return request, refund request, or product claim does not guarantee approval of a discretionary refund.

Refunds required by applicable law will not be withheld solely because merchandise is designated final sale.

10. PRODUCT DESCRIPTIONS, CONDITION & PHOTOGRAPHS

Shimmer & Shawls provides product descriptions, photographs, measurements, and condition information to assist customers in making informed purchasing decisions.

Product photographs form an integral part of the product listing and description.

Customers are encouraged to examine all available photographs, read the complete product description, review measurements, and ask questions before purchasing.

For pre-owned and vintage merchandise, disclosed characteristics of age, use, construction, and condition should be considered before purchase.

Colors may appear slightly different depending on photography, lighting, and individual display settings.

Measurements are approximate unless expressly stated otherwise.

These disclosures do not excuse inaccurate descriptions, undisclosed material defects, or violations of applicable law.

11. AUTHENTICITY CONCERNS

Shimmer & Shawls represents merchandise identified as authentic in its listings as authentic.

If a customer raises a concern regarding authenticity, the customer should contact Customer Care with the order number, a detailed explanation, and any relevant supporting documentation.

We may review the concern using product records, provenance information, authentication documentation, photographs, and other relevant evidence.

Authentication concerns are evaluated individually.

A customer’s allegation does not automatically establish that merchandise is counterfeit, and the existence of authentication documentation does not eliminate legally available remedies if merchandise is determined to be inauthentic.

Any legally required remedy will be honored.

12. PAYMENT DISPUTES & CHARGEBACKS

Customers are encouraged to contact Shimmer & Shawls Customer Care promptly regarding order concerns so that we have an opportunity to review the matter and propose an appropriate resolution.

In the event of a payment dispute or chargeback, Shimmer & Shawls may provide the payment processor or financial institution with relevant transaction documentation, including:

  • Order and payment records
  • Product listings and photographs
  • Disclosed return and refund terms
  • Shipping and delivery confirmation
  • Customer correspondence
  • Authentication and fulfillment documentation
  • Other relevant evidence

All payment disputes are subject to applicable law and the rules of the relevant payment network and financial institution.

Nothing in this policy restricts a customer’s lawful right to dispute a charge.

13. UNITED STATES ORDERS & APPLICABLE CONSUMER LAWS

Shimmer & Shawls LLC accepts and fulfills orders exclusively within the United States.

All purchases are subject to applicable federal and state consumer protection laws.

Nothing in this policy limits, excludes, or overrides consumer rights or remedies that cannot legally be waived.

Where applicable law conflicts with a provision of this policy, the applicable legal requirement will control.

14. POLICY APPLICATION & MODIFICATIONS

Shimmer & Shawls may revise this policy periodically. Changes will not retroactively alter the terms governing completed purchases, subject to applicable law.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

15. CONTACT INFORMATION

For questions regarding an order, return eligibility, or a product concern, please contact:

Shimmer & Shawls LLC
Customer Care
Email: customercare@shimmerandshawls.com
Website: www.shimmerandshawls.com