Shipping policy
At Shimmer and Shawls, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your items safely and securely. Please take a moment to familiarize yourself with our shipping policy.
Shipping Methods
We offer a variety of shipping methods to accommodate your needs. During the checkout process, you will have the option to choose from the following shipping methods:
- Standard Shipping: Our standard shipping option delivers your order within 5-7 business days.
- Express Shipping: If you need your items sooner, you can select our express shipping option, which delivers your order within 2-3 business days.
- International Shipping: For our international customers, we offer international shipping options. Please note that international shipping times may vary depending on the destination.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping cost before finalizing your purchase.
Order Processing Time
Once your order is placed, we will work diligently to process and prepare your items for shipment. Most orders are processed within 1-3 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page.
Shipping Restrictions
While we strive to offer worldwide shipping, there may be certain restrictions on certain items due to customs regulations or shipping limitations. If you encounter any issues during the checkout process regarding shipping restrictions, please contact us at customercare@shimmerandshawls.com for assistance.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Thank you for choosing Shimmer and Shawls. We appreciate your business and are dedicated to providing you with a positive shopping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer care team.
International Shipping Policies
At Shimmer and Shawls, we understand that our customers come from all around the world, and we are delighted to offer international shipping to bring our meticulously crafted jewelry and luxurious accessories to your doorstep. However, it is important to note that when shipping internationally, there may be additional customs and duties fees that are the responsibility of the customer.
Customs and duties are charges imposed by the destination country's government on imported goods. These fees are separate from the shipping cost and are determined by the customs authorities in the destination country. The amount of customs and duties fees can vary depending on the country and the value of the imported goods.
As an international customer, it is your responsibility to be aware of and comply with your country's customs and duties regulations. These fees are not included in the item price or the shipping cost at the time of purchase from Shimmer and Shawls. Therefore, it is important to factor in these additional costs when placing an order.
To determine the customs and duties fees that may apply to your order, we recommend contacting your local customs office or visiting their official website. They will be able to provide you with the most accurate and up-to-date information regarding the fees and any import restrictions that may apply to your country.
It is also important to note that customs and duties fees are not refundable by Shimmer and Shawls. If you choose to refuse the delivery of your order due to customs and duties fees, any return shipping costs and fees incurred will be deducted from your refund.
We strive to provide the best possible shopping experience for our international customers, and we are here to assist you with any questions or concerns you may have regarding customs and duties. Please feel free to contact our customer care team at customercare@shimmerandshawls.com for further assistance.
Thank you for choosing Shimmer and Shawls for your jewelry and accessory needs. We appreciate your understanding and cooperation in complying with international customs and duties regulations.